Frequently asked questions to help you buy a voucher, a gift box or an item - Château Saint Aubin
Are gift boxes sent immediately after purchase?
Yes, the Château Saint Aubin gift boxes are sent immediately after purchase in digital format. The lucky recipient can then book their dates with the establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for wine-related stays and tasting experiences at Château de Saint-Aubin. Our boxes include stays in our charming guest rooms and unforgettable wine experiences, with commented tastings of our exceptional wines. Château Saint Aubin.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift check directly to the beneficiary without mentioning the amount. To do this, check the 'Hide the amount' option when ordering at Château Saint Aubin.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box during the checkout process. The box can be sent by email, by mail, or picked up in person, depending on your preferences. Enjoy this unforgettable wine experience at Château Saint Aubin.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple Château Saint Aubin gift boxes online for different recipients. Each box will be personalized according to your instructions and sent immediately in digital format.
How do I create a group fund and invite people?
To create a kitty and offer an unforgettable wine experience, select the dedicated option when purchasing the gift box at Château Saint Aubin. You can then invite participants via email or link sharing, and customize your gift as you wish.
How can I choose the amount for a gift card?
The Château Saint Aubin gift boxes are available in predetermined amounts to make your choice easier. You can select the option that fits your budget from the stays and experiences offered, such as the Vineyard, Château and Restaurant Stay or the Prosper Experience.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the page. You will then be able to manage your Château Saint Aubin gift boxes.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our Château Saint Aubin store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for unforgettable moments at Château Saint Aubin.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your cart using the dedicated option on the Château Saint Aubin website.
How do I purchase or give a gift box?
To offer a Château Saint Aubin gift box, select your box from our wine stays or tasting experiences, add it to your cart and customize it with a message. You will immediately receive a digital gift box to offer, allowing the recipient to book their dates directly with our Château Saint Aubin establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with a Château Saint Aubin gift box, the recipient can choose from our various wine experiences and stays in the heart of Burgundy, according to their preferences and availability.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Château Saint Aubin offers wine-focused stays and tasting experiences in Burgundy, with customizable gift boxes for special occasions.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours at Château Saint Aubin.
Is the gift box customer service reachable by phone?
Château Saint Aubin's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on the Château Saint Aubin website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about the Château Saint Aubin gift boxes. The chat's opening hours are displayed on the contact page of the website.
Is there a dedicated customer service for gift boxes?
Château Saint Aubin offers a dedicated customer service to answer all your questions about your gift box. You can reach us by phone, email, or through our online form for personalized assistance.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information to use your gift box at Château Saint Aubin in this FAQ. It covers topics such as validity, booking, and the experiences offered, so you can fully enjoy your wine stay in Burgundy.
Is spa access included in my gift box?
Access to the spa is not mentioned in the services included in the Château Saint Aubin gift boxes. Check the details of your box to confirm the available services.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Château Saint Aubin gift box has access to the same services as other customers, subject to the establishment's booking conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find the terms of your wine-tasting stay and tasting at Château Saint Aubin.
Is parking included in my gift box?
Parking is not included in the Château Saint Aubin gift boxes. For added convenience, parking options are available near the establishment.
Is breakfast included in my gift box?
Breakfast is not included in the Château Saint Aubin gift boxes. To enjoy this service, you can add it when booking your stay.
Is special attention given to the recipient of a gift box?
Château Saint Aubin welcomes you with a privileged reception at the heart of the family domain, whether you have chosen a stay or a wine experience. Recipients of gift boxes enjoy an exceptional moment in a well-maintained setting, with services tailored to each type of box, such as commented tastings or electric bike rides through the vineyards. Fully enjoy your experience at Château Saint Aubin.
Is a welcome drink included in my gift box?
Your Château Saint Aubin gift box includes a wine tasting, but no specific welcome drink. The details of your experience are specified in your box.
Should we bring towels to the Spa?
The towels are provided by the Château Saint Aubin establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple gift boxes to your employees and customize them according to your preferences. Château Saint Aubin offers wine-focused stays and tasting experiences to discover the wines of Burgundy.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The boxes can be customized to your liking, and you benefit from the best rate directly from the Château Saint Aubin establishment.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at Château Saint Aubin.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options. Wine-focused stays and unforgettable tasting experiences are available for your employees at Château Saint Aubin.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address can be updated according to the terms of the purchase, at our establishment Château Saint Aubin.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our official website after using your gift box. This allows future customers to benefit from your feedback on your stay at Château Saint Aubin.
How can I contact the store?
For any questions, you can consult our opening hours and reach us by phone or through the online form available on our website. Our gift boxes offer wine-related stays and tasting experiences at the heart of Burgundy, in our establishment Château Saint Aubin.
Is there a dress code for the gift box?
The dress code for the gift box at Château Saint Aubin is elegant yet casual. You can enjoy the starred restaurant Prosper or tastings in a refined atmosphere while staying comfortable. Château Saint Aubin welcomes you in a friendly and chic setting.
From what age can I get a treatment?
The minimum age to enjoy a treatment or a wine experience at Château Saint Aubin depends on the chosen activities. Stays and tastings are accessible from 18 years old, while some experiences can be adapted for a younger audience. Château Saint Aubin offers a variety of activities for all wine and nature enthusiasts.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book your stay or experience at Château Saint Aubin.
How can one access the hotel from the airport?
To access Château Saint Aubin from the airport, you can choose to take a taxi or rent a car. The journey takes approximately 1 hour and 30 minutes from Lyon-Saint Exupéry Airport, depending on traffic conditions. Château Saint Aubin welcomes you to the heart of Burgundy for an unforgettable wine-focused stay.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at Château Saint Aubin. For a comfortable stay, it is advisable to check the specific arrangements offered by the establishment.
Are pets allowed in the establishment?
Les animaux de compagnie sont acceptés au Château Saint Aubin.
Where can I find the menus?
The menus for Restaurant Prosper are available on the Château de Saint-Aubin website. There, you will find the various options offered for your meals, as well as the necessary information to book your gastronomic experience at our establishment, Château Saint Aubin.
What are the hours of operation?
The hours of Château Saint Aubin vary depending on the services and experiences offered. For a stay or a tasting, you can enjoy the services during the day or in the evening, respecting the opening hours of the domain and the restaurant.
Is there parking available near the establishment?
Château Saint Aubin offers wine-focused stays and tasting experiences in Burgundy. For precise information on the availability of nearby parking, we invite you to consult the details of the Château Saint Aubin establishment.
What are the delivery methods for gift boxes/vouchers?
Château Saint Aubin gift boxes are sent by email immediately after purchase, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. The gift box is sent in digital format immediately, and the lucky recipient can then book their dates at the establishment Château Saint Aubin.
In addition to gift boxes, is it possible to order or have items delivered?
Château Saint Aubin offers only gift boxes for stays and wine experiences. Additional items' conditions are specified at the time of purchase.
Is the gift box available in physical format?
The Château Saint Aubin gift box is available in physical format. You can also choose to send an immediate digital version for instant delivery.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation. Each box is designed to reflect the charm and excellence of Château Saint Aubin.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in a digital version. You can choose to have them delivered by email, which allows for immediate redemption. Take advantage of this convenient option to offer an unforgettable wine experience at Château de Saint-Aubin.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent in digital format, and the lucky recipient can then book their dates at our establishment, Château Saint Aubin.
Do you deliver gift boxes internationally?
The Château Saint Aubin gift boxes are available for international delivery. Shipping costs and times vary depending on the destination. The boxes are sent immediately in digital format, allowing the recipient to book their dates directly with the Château Saint Aubin establishment.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by mail are immediate in digital format. The lucky recipient can then book their dates at the Château Saint Aubin establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent in digital format and the lucky recipient can then book their stay dates at Château Saint Aubin.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The beneficiary can then book their dates directly with our establishment, Château Saint Aubin.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the details of your purchase as well as the terms of Château Saint Aubin.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and you pay the best rate directly to the establishment Château Saint Aubin.
What is the delivery time for my gift voucher if I choose postal delivery?
Your gift voucher is sent immediately in digital format. If you choose postal delivery, the delivery time is 2 to 5 business days, depending on your location. Château Saint Aubin.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Château Saint Aubin.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. The Château Saint Aubin gift boxes offer an unforgettable wine experience in Burgundy, with stays and tastings to customize according to your wishes.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on availability and specific conditions at the time of booking. Château Saint Aubin offers a variety of wine experiences and stays to suit your preferences.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Château Saint Aubin offers wine-focused stays and tasting experiences in Burgundy, with customizable gift boxes for unforgettable moments.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. Château Saint Aubin offers unforgettable wine stays and tasting experiences in Burgundy.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of purchase. Stays at Château Saint Aubin offer unforgettable wine experiences, with commented tastings and stays in charming suites.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of Château Saint Aubin. The terms of postponement are specified at the time of booking with the establishment.
Can I convert my gift box into a gift card?
The Château Saint Aubin gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment, such as a stay or a wine tasting.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château Saint Aubin offers special gift sets for occasions like Valentine's Day, Christmas, or weddings, with unforgettable wine experiences and stays in our charming guest rooms.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Château Saint Aubin offers gift sets suitable for various occasions, including birthdays, weddings, or gatherings with friends. You will find wine-related stays and tasting experiences for unforgettable group moments, customizable to your preferences.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Château Saint Aubin are official and guaranteed without intermediaries, providing you with authentic and direct experiences with the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Château Saint Aubin gift boxes are identical to those offered directly by the establishment, with wine experiences and stays in our charming guest rooms. Each box offers a unique experience, such as commented tastings or bike rides through the vineyards, for an unforgettable getaway in Burgundy.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the Château Saint Aubin establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Château Saint Aubin.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus enjoy a transaction with complete peace of mind for the purchase of your Château Saint Aubin gift set.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at Château Saint Aubin.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Château Saint Aubin, including stays in our suites, wine tastings, and meals at Restaurant Prosper. Each box allows you to fully enjoy our family estate in Burgundy.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order on our Château Saint Aubin website.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery, and the lucky recipient can book their dates at our establishment Château Saint Aubin.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their Château Saint Aubin gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Château Saint Aubin guarantees the security of your payments through a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the Château Saint Aubin website. The terms and conditions for reserving and using gift boxes are also available there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Château Saint Aubin accepts payment by credit card, PayPal, Apple Pay, and Google Pay for your gift sets.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase. You can also find it in your customer account on the Château Saint Aubin website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and processed directly by our establishment, Château Saint Aubin.
Can a promotional code be used?
You can use a promotional code for your gift box order. Check its validity and usage in the Château Saint Aubin terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and the digital box is sent immediately, allowing the beneficiary to book their dates directly with the Château Saint Aubin establishment.
Do you accept vacation checks?
Château Saint Aubin accepts vacation checks according to the establishment's conditions. Check the payment terms on the product sheet.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the gift box to add a unique touch to your gift from Château Saint Aubin.
Can we add options to your gift box offers?
The Château Saint Aubin gift sets can be personalized according to the available options. Specific conditions for each set are detailed at the time of purchase, for a custom experience at the heart of Burgundy.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order to provide an even more memorable experience for your loved ones, with the Château Saint Aubin gift box.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message for a special occasion, such as a birthday or a wedding. Château Saint Aubin offers boxes suitable for these unique moments.
How do I request a refund for a gift box purchased online?
For a refund of your gift set, check the purchase conditions and have your order number ready. Refunds are subject to the conditions of Château Saint Aubin establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Château Saint Aubin paper gift box, a duplicate can be issued subject to availability. The Château Saint Aubin gift box allows you to offer an unforgettable wine experience in Burgundy.
Can partially used gift boxes be refunded?
Partially used Château Saint Aubin gift boxes are non-refundable. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Château Saint Aubin gift box for another of equal or greater value, according to the establishment's conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The Château Saint Aubin gift boxes are neither exchangeable nor refundable, as they correspond to service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the general terms and conditions of your purchase. At Château Saint Aubin, you can offer an unforgettable wine experience or a wine tasting stay in Burgundy.
What should I do if the received box is damaged or contains an error?
If your Château Saint Aubin gift box is damaged or contains an error, please provide us with a photo of the box as soon as possible. We will process your request promptly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a Château Saint Aubin gift box depend on the purchase. Refunds are possible according to the conditions specified at the time of purchase.
What happens if the recipient couldn't use the gift box before its expiration date?
The Château Saint Aubin gift box is valid for a limited time. If the recipient does not use it before the expiration date, they will unfortunately no longer be able to benefit from it. It is therefore important to choose the right time to book their experience at our Château Saint Aubin establishment.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of Château Saint Aubin.
How can I redeem the cashback?
The gift fund is available as a gift box or a voucher. To use it, follow the instructions on the box or book your dates directly with the establishment Château Saint Aubin.
What is the processing time for a refund after I make a request?
The refund deadlines for a Château Saint Aubin gift set depend on the establishment's conditions. Refunds are possible according to the conditions specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Château Saint Aubin gift boxes are neither exchangeable nor refundable. This policy applies to all our gift boxes, including those offering wine stays and tasting experiences, to ensure an unforgettable experience for your loved ones in the heart of Burgundy.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the Château Saint Aubin gift boxes. We recommend checking the available dates during your booking to fully enjoy your wine experience.
Is booking with a gift box subject to availability?
The reservation with a gift box at Château Saint Aubin is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your experience at Château Saint Aubin.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at Château de Saint-Aubin, you will need the number of your gift box. This number is essential to validate your reservation with the Château Saint Aubin establishment.
Can I use my gift box on the weekend?
The use of your gift box for the weekend at Château Saint Aubin depends on the establishment's availability. The stays offered include wine experiences and nights in the castle's suites, with activities such as tastings and electric bike rides.
Can I use my gift box on holidays?
The use of your gift box at Château Saint Aubin is possible depending on the establishment's availability. Public holidays may be included, but it is recommended to check specific dates during booking to ensure the availability of the chosen services.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of Château Saint Aubin. You will be able to choose your dates based on these during the reservation of your experience.
Can I book online with my gift voucher?
Booking with a gift box is done directly with Château Saint Aubin, which will offer you available dates for your stay or experience.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at Château Saint Aubin. You can book directly with the establishment by specifying that you have a gift box.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Château Saint Aubin. The reservation details are available on their website.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the terms and conditions of the box at the time of purchase. Château Saint Aubin offers a wide selection of boxes for unforgettable wine experiences in Burgundy.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Château Saint Aubin. Any additional charges or options, such as dishes at Restaurant Prosper or electric bike activities, are at your own expense. The reservation and usage conditions are specified at the time of booking.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated during purchase. It cannot be modified. Fully enjoy your wine experience at Château Saint Aubin.
Can my gift box be used all at once?
Your Château Saint Aubin gift box can be used in one go. The terms of use are specified at the time of booking, directly with the Château Saint Aubin establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for stays and wine experiences at Château Saint Aubin, located in Burgundy. You can enjoy commented tastings, stays in our suites, or bike rides through the vineyards, depending on the chosen offer.
Is my gift box valid in only one establishment?
Your gift box is valid only at Château de Saint Aubin. It allows you to enjoy wine-related stays and tastings at our establishment in Burgundy.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the Château Saint Aubin establishment.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your exclusive use. You can fully enjoy the wine experience and stay at Château Saint Aubin.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the conditions of your experience at Château Saint Aubin.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Château Saint Aubin, you may be asked to present an ID depending on the establishment's conditions. This procedure ensures the safety and comfort of all guests.
Do you accept pets?
The presence of pets depends on the conditions of the Château Saint Aubin establishment.
How do I proceed with reserving my gift voucher?
To use your gift voucher at Château de Saint-Aubin, log in to your account on our website and follow the booking steps. Choose your dates directly with the Château Saint Aubin establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift set. You can place an order as a guest at Château Saint Aubin.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in multiple installments according to the reservation conditions at Château Saint Aubin.
What are the check-in and check-out times?
The check-in and check-out times at Château Saint Aubin are set at 15:00 for check-in and 11:00 for check-out. These hours are valid for all stays offered in our gift boxes.
What services are included in a gift certificate?
The services included in a Château Saint Aubin gift voucher vary depending on the chosen box set. You will benefit from a privileged welcome at the heart of the family estate, a commented wine tasting, and a credit to be used at Restaurant Prosper, depending on the selected experience. The details are specified in the gift box conditions.
What is the difference between a gift box and a free amount voucher?
A Château Saint Aubin gift box offers a choice among predefined experiences, such as stays or tastings, while a voucher with a free amount allows you to pay for a service up to the chosen amount, thus offering more flexibility.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You will find all the necessary information to offer an unforgettable wine-tasting stay at Château Saint Aubin.
How do I use a gift box during booking?
To use your gift box, book directly with Château Saint Aubin by mentioning your unique code. The recipient can choose their stay or experience dates according to availability, and will enjoy privileged access at the heart of the family estate.
Can the gift box be transferred to a third party?
The Château Saint Aubin gift set can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment Château Saint Aubin.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of Château Saint Aubin.
What is the validity period of a gift box?
The validity period of a Château Saint Aubin gift box is 1 to 3 years depending on the chosen experience. This validity allows you to plan an unforgettable winegetaway in the heart of Burgundy, with a commented tasting of exceptional wines and privileged accommodation in one of the Château's suites.
Are children allowed?
Château Saint Aubin welcomes children, but it is recommended to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment Château Saint Aubin.
Is the spa access private?
Access to the spa at Château Saint Aubin depends on the conditions of the chosen gift box. The stays offered include wine experiences and nights in charming suites, but spa access is not mentioned among the services.
What types of gift boxes do you offer?
We offer gift boxes for wine-focused stays, wine tastings, and gastronomic experiences at the heart of Burgundy. You can give nights in our suites, commented tastings, or electric bike escapades through the vineyards, all at Château de Saint-Aubin.